Canada Post Missed Delivery Email — How to Tell It's a Scam
You received an email claiming to be from Canada Post about a missed delivery. It asks you to click a link to schedule redelivery or pay a small customs fee. Canada Post does not charge fees through email links. This is a phishing scam targeting Canadians.
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How This Scam Works
High Risk — Common in Canada
Canada Post does not charge redelivery or customs fees through email links. If a delivery is missed, a notice card is left at your door.
This scam email claims to be from Canada Post and says a package could not be delivered to your address. It asks you to click a link to schedule redelivery or pay a small customs fee (often $1–$3) to release your parcel. The link leads to a fake website that collects your credit card information.
The small fee is designed to seem harmless — but once you enter your card details, the scammers have everything they need to make fraudulent charges.
Red Flags
- Claims a delivery was missed and asks you to pay a small fee
- Sender address is not from canadapost.ca
- Links to a website that is not canadapost-postescanada.ca
- Requests credit card information to release a package
- Uses tracking numbers that don't match any real shipment
What You Should Do
What To Do
- Do not click the link or enter any payment information
- Check the tracking number directly on canadapost-postescanada.ca
- Look for a physical delivery notice card at your door
- Report the email to Canada Post through their official website at canadapost.ca
- Delete the email from your inbox
Sources
- Canadian Anti-Fraud Centre (CAFC) — Delivery scam warnings
- Canada Post — Protecting yourself from fraud and scams