Unexpected Call From "Apple Support" — Phone Scam Warning
You received a phone call or voicemail from someone claiming to be Apple Support saying your iCloud has been breached or your Apple ID is at risk. They want you to verify your identity or give remote access. Apple does not make unsolicited calls about security issues. This is a social engineering scam.
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How This Scam Works
High Risk — Apple Does Not Make Unsolicited Support Calls
Apple does not make unsolicited phone calls about security issues. If you receive a call claiming to be Apple Support that you did not request, it is a scam.
Note: This scam typically arrives via phone call, not email. If you received a suspicious email, forward it to check@scam.support for a free risk assessment. For phone scams, report to the FTC — see all reporting agencies.
You receive a phone call or voicemail from someone claiming to be Apple Support saying your iCloud has been breached, your Apple ID is at risk, or suspicious activity has been detected. They ask you to verify your identity, provide your Apple ID password, or give them remote access to your device.
Apple has stated that it does not make unsolicited phone calls to customers about security issues. Legitimate Apple support only contacts you if you have initiated a support request. The caller ID may even show "Apple" due to caller ID spoofing, making it appear genuine.
Red Flags
- Unsolicited call claiming to be Apple Support
- Claims your iCloud or Apple ID has been compromised
- Caller ID may show 'Apple' due to spoofing
- Asks for your Apple ID password or verification code
- Asks for remote access to your device
What You Should Do
What To Do
- Hang up immediately
- Never share your Apple ID password or verification codes over the phone
- If concerned about your account, go to appleid.apple.com directly
- Call Apple Support yourself at the number on apple.com/contact
- Report the scam call to the FTC
Sources
- Apple Support — Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams
- FTC Consumer Advice — How to spot, avoid, and report tech support scams